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Trust. What does it mean? It’s defined as a firm belief in the reliability, truth, ability or strength of someone or something. Seemingly straightforward. We all know trust is an important foundation for any relationship, but in reality its role can be quite perplexing, especially...

According to Gartner Inc. by 2014, organisations that refuse to communicate with customers via social media will face the same level of wrath from customers as those that ignore today's basic expectation that they respond to emails and phone calls. But whilst there is no...

I was interviewed this week by a local newspaper. A journalist from the Bromley Times contacted me to ask my views on the renaming of the town centre shopping mall. A story had broken a few days earlier that The Glades was to become known...